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FAQs

Here you will find answers to the most common questions about our services and our role in protecting individuals and organizations from extortion and electronic threats.

What should I do if I am subjected to online extortion?

Do not negotiate, do not send any files or money, and do not delete the conversation. Contact us immediately, and we will guide you through the correct steps with complete confidentiality.

We are a specialized unit affiliated with Cyberone Ltd., comprising a team of 23 experts in information security, cybercrime, and cybersecurity. We provide comprehensive services to protect individuals and businesses in the Middle East from cybercrimes, operating 24/7 to ensure your digital security.

No, we are an independent private unit and are not affiliated with any government or security agency, nor do we act as police. We operate within legal frameworks and cooperate with official authorities when necessary.

No, all our services are paid. Costs are determined based on the nature of the case and the type of service required, and all fees are clarified before any action is taken.

No. We do not provide any hacking or espionage services or any activity that violates the law. Our role is to protect victims and combat cybercrimes, not commit them.

We handle all cases with complete confidentiality. Your data and information are only accessed by a specialized team committed to professional ethics and cybercrime laws. They are not shared except when required by official authorities within legal frameworks.

We handle various types of cybercrimes, including:

  • Blackmail and electronic threats
  • Online stalking and ongoing harassment
  • Hacking of personal and social media accounts
  • Publishing explicit or offensive content
  • Electronic fraud and financial theft
  • Defamation and damage to digital reputation

Yes, we provide account recovery services for hacked or closed accounts on social media platforms and other digital services, along with guidance to secure the account in the future.

Yes, we work on:

  • Blocking and removing explicit or offensive videos, images, and content
  • Contacting social media platforms and video publishing sites
  • Using advanced mechanisms to reduce content visibility on global search engines as much as possible

You can contact us 24/7 via:

Yes, in cases of threats or blackmail only, we provide identity disclosure services behind fake accounts. According to the law, information is sent to the competent government authorities only, not directly to the client.

Yes, we provide:

  • Specialized legal consultations in cybercrime cases
  • Support in filing legal cases in courts through the company’s lawyers
  • Preparation of technical reports and electronic evidence for submission to judicial authorities

The duration depends on:

  • The type of cybercrime.
  • The extent of content spread or hacking complexity.
  • Response from relevant authorities and platform.

After an initial assessment of your case, we will give you an approximate timeline and a clear action plan.

Yes, we handle cross-border cases, including:

  • Communicating with global platforms
  • Directing urgent notifications and reports to official authorities in the country where the criminal is located
  • Contacting banks and money transfer companies in case of financial blackmail or suspicious transfers

Still need help?

The technical support team at CyberOne is pleased to receive your inquiries and assist you directly. You can contact us through the dedicated form or by messaging our support team.

Contact Technical Support